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FAQ

Question
How Do I Check The Status Of My Order?

Answer
Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouse will pack your item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification via email (support@midnight-global.com). A tracking number for your item will be sent a few days after your order has been shipped but in the event this number was not received, simply send us an email at support@midnight-global.com and we will have it sent to you. If you should have any additional questions concerning your order, please contact us via email immediately and we will do all that we can to assist you.

 

Question
How long does shipping take?

Answer
Please allow up to 1 week for your order to be processed and then an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will take normally about 12 - 20 days. For international orders, please allow up to 4 - 5 weeks.

 

Question
Why does shipping take so long?

Answer
Prices at Midnight Global are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer. Because of this, the downside results in slightly longer shipping times. Rest assured, however, we pride ourselves in knowing that we are working our hardest to ensure that your order is shipped as fast as possible.

 

Question
I ordered two products but I only received one...what's happening?

Answer
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal if you receive one product a few days before the other. You will receive tracking information on both items so you can see exactly where they are at all times.

 

Question
Do you ship internationally?

Answer
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with Midnight Global.

 

Question
Is your website secure with my personal information?

Answer
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one time only upon purchasing your product. Your credit card information will then be purged from our system.

 

Question
How do I order on your website?

Answer
Simply find a product you would want to take the "Add To Cart Button". Afterwards, fill in your shipping and billing information and we'll have your order shipped to you soon as possible.

 

Question
Does Midnight Global provide a quality guarantee for all the products being sold?

Answer
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We stand behind the quality of the products on our store and will do all that we can to ensure your best shopping experience.

 

Question
How can I get in contact with you?

Answer
We handle customer service via email to ensure a timely and efficient turn around rate for yourself concerning your products. If there are still any questions that you have, feel free to send us an email at support@midnight-global and our hardworking support team will gladly assist you.

 

Question
Do you offer refunds if I don't like the product?

Answer
Please visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at support@midnight-global.com and we will get back to you as soon as possible.

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